Frequently Asked Questions

Here you will find answers to the common questions asked about our services.
How long have you been in business?
We have been in business since 2010. Regardless if you are a small business, medium-sized or large corporation or if you just need a private website. UltraTechHost (Ultra Web Solutions) has the right solution for you.
Where are you located?

Ultra Web Solutions
A/33, BJB Nagar
Bhubaneswar, Odisha
Pin-751014, India

Do I have access to the tech support center 24 hours 7 days a week?
Yes, our technical support center is open 24 hours 7 days a week to provide our customers service, around the clock. You can receive Live Chat, Phone, and Help desk service from our 24 / 7 available customer support team for immediate problem resolution.
How long does it take for my account to be setup after signing up?
Your account will be setup immediately after sign-up. You will receive an account information email within 24-72 hours after signing-up (Depending Upon Service). Should you not receive an initial email from us immediately after you sign up you need to contact us.
Do you offer web designing, maintenance and programming services?
Yes! we do offer web designing, maintenance and programming services, please contact sales.
Do you place advertisements on customer's websites?

We do not advertise on our customers websites, however many of our customers participate in our AFFILIATE PROGRAM. UltraTechHost is the home of the industry's most lucrative affiliate program, offering commissions unmatched by our competitors. Our affiliate program was designed around a no-hassle, zero-risk approach, successfully maximizing the benefits for you, us, and those clients whom you refer to us. Simply stated, it is a Win/Win/Win situation!
There is no limit to your earnings potential! Simply sign up customers through our affiliate program and receive commissions starting at $50 up to $150 for each signup - an industry record! There is no limit to how many you can sign up and no limit to how much you can make!
You may obtain detailed information and sign up for affiliate program.

Are you reseller?
No, we're not a reseller, we have root access to and manage our own servers.
Can I ping one of your servers?
Yes! you can ping our own website: ultratechhost.com
What's your uptime guarantee?
We have a 99.9%+ Uptime guarantee.
What is Web Space?
This indicates the amount of disk space that will be available to you on the server to hold your web site files.
What is Data Transfer / Bandwidth?
Bandwidth refers to the amount of data that is allowed to be transfered to and from our servers. Our plans are designed to have more than enough bandwidth than a normal website would need so that you do not need to be concerned about running out of bandwidth or 'overage charges' that other webhosting companies charge.
If you are still concerned about the bandwidth limits, consider this, if this page were viewed by 50,000 visitors, it would only use .024GB of your bandwidth. Clearly, this means that you will never have to worry about running out of bandwidth again as all of our plans are designed specifically to accommodate your needs.
Do you offer any hosting plan for resellers?
Yes! we do offer reseller hosting plans. for more view the reseller hosting plans.
Do you offer any custom hosting packages?
All plan features are pre-defined and can only be extended with account upgrade. Upgrades are immediate and do not affect your hosting.
Do you have a site builder?
Yes! we include a free site builder for all of our shared and reseller hosting packages.
What are the DNS servers for your hosting?
They will be emailed to you after you signup for our web hosting service.
If I go over my bandwidth limit for the month, what happens?
You will not be charged for over usage fees and will be able to upgrade your Plan at anytime.
Can I upgrade or downgrade my account?
Yes! you may upgrade or downgrade your account anytime you like, just contact us.
Is PHP Safe Mode Turned On?
No We have safe mode turned off.
Do you offer shell access?
Yes we do. Please note SSH is only enabled upon request for shared hosting customers and for up to 24hrs. Also please make sure Jailed-SSH is provided for your hosting package.
Can I host friends?
Yes! you may host your friends.
How long does it take to setup my account?
Your account will be setup instantly and your account info will be emailed to you. Instant setup is applied to only some of our web hosting services like shared hosting, reseller hosting, vps hosting.
How can I view my site when my domain is still propagating?
You'll be given the link in your welcome email after signup. In some cases you cannot access temperory link, as it will disabled for security reasons.
Do you support PERL?
PERL is fully supported Linux hosting platforms. The majority of existing CGI programs (generally perl scripts) that are available on the Internet have been developed on UNIX platforms and hence tend to install and operate much more smoothly under UNIX/Linux.
Do you support PHP?
We support both PHP 4 and PHP 5, a scripting language similar to HTML. Using PHP, you can track and authenticate users, serve up XML pages, add additional functionality to forms, and much more. This feature is supported by all Linux hosting solutions.
Do you support SQL databases?
Mysql and PostgreSQL server are fully supported by both our Linux hosting plans. MySQL is the world's most popular Open Source Database, designed for speed, power and precision in mission critical, heavy load use. Its software architecture makes it extremely fast and easy to customize.
Do you provide website traffic statistics?
Yes, you will have the industry-standard traffic analyzers Webalizer, AwStarts etc.
Do you have CRON support?
Yes, CRON is fully supported and manageable through convenient control panel interface on any of our Linux hosting accounts.
How do I transfer files to my website?
Files must be transferred to the Web server via File Transport Protocol (FTP) or your account's Web-based File Manager.
Do you offer Windows based hosting?
Not at this time. UltraTechHost currently runs all Linux based servers. If you are interested in running windows based hosting then you can go with Windows VPS Service.
Do you have an SLA (Service Level Agreement)?
Yes! we do have an SLA on our Managed Virtual Servers (Managed Linux/Windows VPS).
How long does it take to get my server set up?
We guarantee that all our dedicated server configurations will be set up within 1-3 business day, Managed VPS within 24 hours and Unmanaged VPS's within 6 hours. Factors contributing to longer setup times may include server add-ons, custom configurations, and payment approval time.
Can I upgrade my Shared/Reseller Hosting account to a VPS/Dedicated Server?
Yes! If you currently have a Shared Hosting account with UltraTechHost you can upgrade your package at any time to a VPS/dedicated server by ordering a new vps/server.
Can i upgrade my VPS/server's? What are the fees for this?
You can upgrade your vps/server to a larger plan at any time by ordering new service (For Dedicated) and for VPS (Contact Sales). You may also "add-on" additional hardware, software, and features to your server at any time through your control panel.
How do I add additional IP addresses? Is there an upgrade fee?
You can purchase additional IPs, but you need to fill up an RIPE form.
What is RAID?
  • RAID, or Redundant Array of Independent Disks, is a method for storing data on multiple hard disks, then linking the disks so that the operating system on your server views them as a single entity. At UltraTechHost we offer RAID for both SATA and SCSI hard drives in 3 different configurations with our Dedicated Servers:
  • RAID-0: This type of RAID uses a method of data storage known as striping. The technology divides the data into pieces, and places each piece on a different drive. For instance, data piece A may be stored on Drive 1, while data piece B goes to Drive 2, C is on Drive 3, and so on. Because the data is divided, RAID-0 offers the top level of performance for disk IO. It is usually used for multimedia applications such as video editing and for situations where data loss is not as much a concern as is speed.
    RAID-0 does not actually provide redundancy and therefore all data is lost if one of the drives fails. We strongly recommend that daily backups are performed if you choose this RAID level.
  • RAID-1: This type of RAID uses a method of data storage known as mirroring. This refers to the fact that every piece of data is written to at least two disks. As a result, RAID-1 offers a high degree of data security, but has a slight performance decrease because it requires capturing all data on two disks.
  • RAID-5: This type of RAID is the most widely used because it offers a useful combination of protection and speed. It works by making enough of the data redundant so that even if a drive fails, it's still possible to recreate and retrieve the information. Offering the best performance with data protection, this solution is ideal for high performance databases and sites that require high disk throughput.
What is your uptime guarantee?
UltraTechHost's servers connect to the Internet through redundant high-speed connections on diverse backbones, ensuring data delivery to the end user in the fastest, most efficient manner possible. UltratechHost guarantees a 99.9% uptime excluding scheduled maintenance of 1 hour per month and prior notified upgrades.
Will I have Root/RDP Access?
Yes! all our Unmanaged and Managed VPS/Dedicated servers have root/RDP access.
What is your policy on bandwidth?
Some of our dedicated server comes with a bandwidth limit. If you exceed your plans monthly allotment, you can purchase additional bandwidth at an affordable price.
When I register a domain name, who will have ownership of it?
When you register a domain name with UltratechHost you will have full ownership of your domain name. This means that you can move your domain name somewhere else or modify it however you want. You have full control over your domain name.
How long does it take before my domain name is active?
Once your domain name has been registered (or transferred, if applicable), it usually takes about 12-24 hours to be active. All Internet providers must update their records (DNS tables) to reflect the new site's location.
Can I transfer a domain name registered someplace else to UltratechHost's domain registration service?
Yes, it is possible to transfer your domain registration to UltraTechHost. To do so you need to fill out the order form select "Transfer your Existing Domain", and enter the EPP authorization code. Once you do that we can proceed to transfer your domain name. Pricing for domain transfers and renewals varies by domain type (TLD) and may be seen on our order form.

Important Note: In order to transfer your registration to us you must submit your request to us at least 14 days before your domain name expires at its current registrar. If it's past that date you'll have to renew with the current registrar. Your domain name must be "unlocked" with the current registrar, and you will frequently need a domain transfer code or "EPP code".
Will there be any downtime in transferring my domain name registration to UltratechHost
There is no downtime associated with transferring your domain name registration to UltratechHost. Once the domain is transferred you may wish to change the DNS on your domain to point to our name servers. If you do change your DNS servers, this can introduce downtime of up to 24 hours.
How long does it take for the DNS to update?
From the time you change the DNS on your domain name to point to our name servers it will take approximately 12-24 hours for the change to propagate throughout the Internet and become active. During this time your website may be down until the change has fully propagated through the Internet.
Who is the ICANN?
The Internet Corporation for Assigned Names and Numbers (ICANN) is the non-profit corporation that was formed to assume responsibility for the IP address space allocation, protocol parameter assignment, domain name system management, and root server system management functions previously performed under U.S. Government contract by IANA and other entities.
Can I access my domain address with or without the "www"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.
Do you offer a moneyback guarantee? What are the conditions for eligibility?
We have a 15 Day unconditional money back guarantee! which is valid for shared, reseller and Managed VPS ( except cpanel or any addon purchased), there is no refund policy applied on Unmanaged VPS and Dedicated Servers.
What methods do you accept for payment?
Currently we accept payments made via PayPal, Perfect Money, EBS and Bankwire Transfer.
  • PayPal - VISA, MasterCard, American Express, VISA/MC debit cards, bank transfer, eCheck, Paypal balance.
  • Perfect Money - PM Payments only.
  • EBS - Indian Net Banking (All Major Banks), ATM Cum Debit Card (selected banks only), Debit Cards, Indian and International Credit Card (Verified by VISA/Master Card).
  • Bank Wire - Both National and International Bank Wire Transfer allowed without any extra Fee.
  • OK Pay - Credit Cards, E-Wallets, Bank Transfers, Cryptocurrencies, Mobile Payments and many more options
How do I upgrade or downgrade my account?
Please contact sales dept. via helpdesk for an upgrade/downgrade. Be specific which package and billing cycle you want.
How do I stop billing & cancel account?
If you wish to close your account simply contact our helpdesks billing dept. If you want to request for a refund please include your payment info as well. Then you'll need to cancel your paypal subscription if you have one made.