Frequently Asked Questions
Pre-sales Questions
Q. How long have you been in business?
A. We have been providing webhosting services since January of 2010.
Q. Do you offer a moneyback guarantee? What are the conditions for eligibility?
A. We have a 15 Day unconditional money back guarantee! which is valid for shared, reseller and Managed VPS ( except cpanel or any addon purchased)
Q. What's your uptime guarantee?
A. We have a 99.9%+ Uptime guarantee.
Q. What methods do you accept for payment?
A. Currently we accept payments made via PayPal, Moneybookers, AlertPay, 2Checkout (Credit Card ), CCAvenue, Bankwire Transfer.
PayPal - VISA, MasterCard, American Express, VISA/MC debit cards, bank transfer, eCheck, Paypal balance.
Bank Wire - Both National and International Bank Wire Transfer allowed without any extra Fee
Moneybookers - VISA, MasterCard, American Express, VISA/MC debit cards, Moneybookers balance.
CCAvenue ( Indian Users ) - Net Banking (All Major Banks), ATM Cum Debit Card (selected banks only), ItzCash, Debit Cards.
Q. Do you have a site builder?
A. Yes we include a free site builder for all of our shared and reseller hosting packages.
Q. What are the DNS servers for your hosting?
A. They will be emailed to you after you signup.
Q. If I go over my bandwidth limit for the month, what happens?
A. If you use up your amount of bandwidth, we will put up a suspended page for your site.
You will not be charged for overage fees and will be able to upgrade your Plan at anytime.
Q. Can I upgrade or downgrade my account?
A. Yes, you may upgrade or downgrade your account anytime you like, just contact us.
Q. Are you a Reseller?
A. No, we're not a reseller, we have root access to and manage our own servers.
Q. Will you place any ads on my site?
A. UltratechHost will NOT place any ads on your site
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q: Can I ping one of your servers?
A. Yes, try UltratechHost.com .
Q. Is PHP Safe Mode Turned On?
A. No We have safe mode turned off.
Q. Do you offer shell access?
A. Yes we do. Please note SSH is only enabled upon request for shared hosting customers and for up to 24hrs. Also please make sure SSH is provided for your hosting package.
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup instantly and your account info will be emailed to you, Once manual payment is verified.
Q: How can I view my site when my domain is still propagating?
A. You'll be given the link in your welcome email after signup.
Q: Do you allow Adult Content?
A. Yes, we allow legal adult content on our hosting services.
Web Services
Q. How do I connect to my FTP server?
A. You will need to connect to yourdomain.com using your login info using a FTP Client such as CuteFTP.
Q. How come I can't delete a folder via FTP?
A. Your FTP Client needs to be able to view Hidden files or you need to enable it inside your FTP Client. If you really can't delete it then just contact us.
Q. What are the mail servers?
A. POP3 and SMTP will be mail.yourdomain.com
Q. When using php or perl, I get errors related to permission denied could not open/read file, what is wrong?
A. Make sure your scripts are writeable. Simply chmod 777 the file or change the file to read/write from your ftp client.
Q. How long does it normally take for domains to use their new nameservers?
A. 24-48 hours.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. How do I use PHP5/PHP4?
A. PHP5 is enabled by default, PHP4 can be enabled by using the .php4 extension or add a .htaccess file in your folder with the line: AddHandler application/x-httpd-php4 .php .php4 .php3 .phtml
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/ or /usr/bin/mogrify or /usr/bin/convert
Q. What is the path to NetPBM?
A. The path to NetPBM is /usr/bin/ as all required files & binaries for NetPBM are located there.
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Q. What is the path to FFMPEG and FFMPEG-PHP?
A. The path to FFmpeg is /usr/local/bin/ffmpeg and yes we do support FFmpeg Hosting & FFmpeg-PHP.
(Note: We support YouTube Clone Scripts!)
Q. What is the path to MPlayer, Mencoder & FlvTool2?
A. The paths are /usr/bin/mplayer , /usr/bin/mencoder and /usr/local/bin/flvtool2
Billing
Q. How do I get the 15 day money back?
A. Simply make an sales ticket within 15 days and we process your refund in less then 48 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted. You may also pay manually each billing cycle using the Paypal, Buynow option.
Q. How do I upgrade or downgrade my account?
A. Please contact sales dept. via helpdesk for an upgrade/downgrade. Be specific which package and billing cycle you want.
Q. How do I stop billing & cancel account?
A. If you wish to close your account simply contact our helpdesk's sales dept. If you want to request for a refund please include your payment info as well. Then you'll need to cancel your paypal subscription if you have one made.
Latest News
We are now lunched VPS and Dedicated Server Reseller Program for more Visit Here
Client Area
Payment Options
Testimonials
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I am having reseller hosting with UltratechHost and Dinesh helped me on all of my issue within fraction of minute so i will rate this company 10 out of 10.
- Alok -
I am pleased to say that we are happy that we got such a company that helps us on every issue that arrives to our hosting.
- Sunil ( VotraOnline ) -
I was having shared hosting for 2months and when ever any kind of issue arrived support staff was there always to resolve all my issues.
- Alexander
Why Choose Us
2. Price Unbeatable
3. Major Payment Options
( PayPal, Moneybookers, EBS (Indian NetBanking), CCAvenue (Indian NetBanking), National and Internationa Bank Wire Transfer
4. Quality range of support through ticket and Phone.
An Indian Registered Company - CIN: U72200OR2011PTC012943 ( Registration Number: 012943 )© 2010-12 Ultra Web Solutions™ Private Limited