In Managed VPS Services(except Control Panel License & Addons), Shared , Reseller Hosting Services will be granted unconditional full refund on the cancellation requests made within first 3days of the service activation.
Partial Refund will be initialized on the Managed VPS Services(except Control Panel License & Addons), Shared And Reseller Hosting Services will be granted within first 3-15days of service usage. Partial refund is calculated upon the resource used within the active service time period. All the addons and plugins ordered along with hosting packages will be non-refundable. Partial refund will provided on the valid reasons provided by the client and verified by the billing department. Opening of dispute in PayPal, or charging back through credit card will be not be considered for the 15day Moneyback refund policy. One needs to follow the cancellation procedure through client area and request for the refund through opening sales support ticket mentioning the reason for cancellation. Billing Department will investigate the request , If found suitable one as per the 15day Moneyback guarantee and Terms of Service. Immediate refund will be provided within 24 - 72 working hours. UltratechHost will not activate new orders or activate new packages for customers who have an outstanding balance with UltratechHost.